We usually send our packages with TNT, DHL, DACHSER and DSV, and in some cases by express delivery. The delivery period may vary between products. Delivery times presented on the product pages are only an estimate but usually your product will be with you within that timeframe. KLINIKINREDNING SVERIGE AB cannot be held responsible for any loss related to delayed delivery. If you want more specific information regarding how long delivery will be, please feel free to contact us at +468 656 00 77 or [email protected].
The shipping fee includes handling and packaging as well as the actual shipping cost. Transport costs vary depending on the total weight of the package. If you wish to purchase several products sent to different addresses or at separate times we ask you to contact us as soon as you receive your order number from us. We are especially careful to protect fragile items. Packaging is correctly sized and your products are packaged well.
We always offer at least two (2) years warranty and in cases where the warranty exceeds two (2) years this is stated on the product page. The warranty covers malfunction, but you must be observant to the fact that the warranty is not valid if the product stops working due to sudden and unforeseen external events. The right to return the product is not valid if the fault is due to normal wear and tear, incorrect use of the product (for example if the manual has not been followed), or external forces (for example lightning strikes).
We offer 3 different payment methods;
- Prepayment invoice (you will recieve an proforma invoice that needs to be payed before we deliver your goods).
- Stripe (Card payments). To read more about Stripe, Click here.
Returns (Applicable for private individuals only)
You have the right to cancel your purchase within 14 days of receiving the item(s). You are allowed to carefully examine the product when received. However, the return right does not apply to custom-made products, an example of such products are our treatment tables. If you want to know if the product you are ordering is a custom-made product, we ask you to contact our customer service before you place your order. The product must be returned in complete back to us, which means that accessories, instructions for use, product packaging, protection, inner packaging, etc. shall be included in the return.
Products that don’t apply to the return right policy:
* Custom-made products according to the customer’s wishes.
* Hygiene sensitive items and products that may come into contact with blood / body fluids
The return shipping costs will be calculated individually in each case. The cost depends on the collection address as well as the size and weight of the package. You always have the opportunity to return the product to us yourself with any transport company, however, it must be sent as a traceable company package to us. Returns may not be sent to delivery points. Our goods reception is open between 10: 00-17: 00 (CET) on weekdays.
In order to invoke your right to return a purchased item, the item should be in its original packaging. If the original packaging is broken / opened, there is a risk that we will make a reduction in the products value, assessment is made on a case-by-case basis and mainly depends on whether we need to reduce the price of the product in order to sell it again.
We will refund the value of the item within 14 days. The payment back is made in the same way as the payment was made when ordering. Always contact us before sending anything back. We do not accept parcels without having agreed beforehand, nor do we redeem cash on delivery. Return payments will not be made if the item has not been returned and received by us.
If you regret your purchase, do the following:
* Fill out our form here.
* Return he product/products within 14 days of informing us.
* Package the products properly so that they don’t break during transport.
* Contact swemed.co.uk by phone +468 656 00 77 or e-mail [email protected] and wait for a reply from us.
* Send as a package. NOTE: Do not send as a letter since this cannot be traced in case it gets lost.
If a package is not collected we charge €35 + the transport cost (which is depending on size and weight of package) to cover our administrative expenses, shipping and return shipping. Payment must be made within 10 days of the invoice date.
Returning a products as a Company
Companies don not have the right to return a product within 14 days as a private individual has. However, we always try to satisfy our customers meaning you can still contact us and see if there is a possiblity to make the return.
All products are quality checked before shipped out, If the product is damaged or defective or if you received the wrong product or the wrong quantity, please contact us immediately via e-mail / phone so that we can correct the error. Remember to give us your order number (ex. 11111-SEU). If the solution to our mistake is to send back the product to us, we will send you shipping labels which you put on the package and then we collect the package on an agreed day and time (of course free of charge).
Any dispute must be resolved by the European Commission Online Dispute Resolution (EU ODR).
EU ODR: https://ec.europa.eu