Organisation number: 559120-2071 (Registered in Sweden)

In this privacy policy you will find general information on how we handle personal data and follow applicable laws. We also explain what rights you have related to us at Swemed and how you can use them.

We ask you to read this text carefully. By placing an order in the Swemed web shop and using the services of Swemed you accept our privacy policy and our processing of your personal data. If you have any questions or concerns you’re always welcome to write to us at [email protected].

When do we process personal and company information?

Swemed will process your data when you:

  • Order products
  • Register as a customer
  • Contact us

What information do we collect?

You can provide personal data about yourself to us directly or indirectly in a number of different ways, for example if you choose to purchase products through our web shop or if you contact us by e-mail, phone or a contact form on our website. Examples of personal data include:

  • Personal and contact information such as name, e-mail, mobile phone number and address
  • Delivery address
  • Device information such as IP address, language settings and browser settings

Why do we need your data?

The primary purpose of the processing of your personal data by Swemed is to provide, perform and improve our services towards you. Some of the reasons for why we need to collect your information include legal reasons, as we need to save your information in order to follow the law. In other cases we need to save your information in order to make good on our agreements with you and deliver the products/services that you have ordered.

Who might we share your personal data with?

Swemed does not sell your personal data to anyone and we do not share your personal data with just anyone. In some cases, we might share your personal data with third parties. If this is the case we make sure that this happens in a safe way that maintains your integrity. In these cases, only the necessary information is shared with the third party. Below are some of the categories of receivers who we might share your data with.

  • Swemed offers complementing services such as calibration/installation of products.
  • Suppliers of business systems and case handling. To carry out our tasks and services we store your information in our business system (accounting software) and in case of payment issues also in a case handling system (collection agency).

Where do we process your personal data?

In general, Swemed and our partners/suppliers process your personal data within the EU/EES. In cases where personal data is processed outside of the EU/EES we ensure that our suppliers and partners meet the same level of safety and protection as adapted in the EU/EES.

For how long do we store your personal data?

Personal data is stored by Swemed for the time that it’s necessary for the purposes specified above. This can be as long as it’s required by law or by authority order. Swemed also takes steps to ensure that personal data is current, and we will delete outdated or in other ways inaccurate or redundant information.

Your rights

Regardless of what personal data we have saved about you, you are always in control of this data. According to current data protection laws you have the following rights:

  • The right to access (register excerpt). You can ask for an excerpt of the personal data that we have registered on you and verify that the information is correct.
  • The right to correction. If any of the information that we have on you is wrong or incomplete you have the right to have it corrected.
  • The right to be deleted. You have the right to request that your data is deleted if the information is no longer required for the purpose of which it was collected. If the data is saved due to a legal obligation to save certain information you do not have the right to demand that this information is deleted.
  • The right to data portability. If our right to process your information is based on consent on your part or to fulfil an agreement with you, you might have the right to request the information in a machine-readable format, for the purpose of reusing them with another company. This primarily applies to information that you have provided us yourself. It is only certain information that is covered by the right to data portability.
  • The right to object to certain types of use. You have the right to not receive direct marketing and to object against such use of your personal data that is based on an evaluation of interest. If you object to direct marketing, we will stop using your personal data for that purpose.
  • The right to limit the processing of your personal data. You have the right to limit the processing of your personal data if, for example, you consider the data incorrect. You can also affect which channels we will use to contact you. For example, you can choose to be contacted by e-mail, phone or text message. You also have the opportunity to reject certain types of contact, for example newsletters. In such cases you need to contact us and request limitation on what communications channels we use.

It does not cost anything to exercise these rights. If a request is clearly unfounded or unreasonable we may, however, require a fee to cover administrative costs related to your request. We may also deny a request if it is unfounded or unreasonable.

Exercise your rights

Do you have personal data registered with Swemed? Then you have the following rights:

  • The right to be deleted
  • The right to limit usage
  • The right to object
  • The right to have incorrect data corrected
  • The right to information (register excerpt)
  • The right to data portability

If you wish to use any of these rights we ask you to send a request by e-mail ([email protected]) or by post (KLINIKINREDNING SVERIGE A (Sweden), Albybergsringen 116, C/O Lokal 2, 137 69 Österhaninge).

In order to assist you we ask that you include certain information when contacting us.

  • When requesting corrections, limitations and objections we need your first and last name, phone number and e-mail address (to identify you in our system). You also need to let us know which part of your personal data you wish to correct or limit, or which part you object to.
  • When asking to be deleted we need your first and last name, phone number and e-mail address (to identify you in our system).
  • When requesting information (register excerpt) we need your first and last name, phone number and e-mail address (to identify you in our system). To confirm your identity, we also require a signed copy of your valid ID document.
  • When requesting data portability we need your first and last name, phone number and e-mail address (to identify you in our system). To confirm your identity, we also require a signed copy of your valid ID document. We also need to know how you wish to receive the compilation of your personal data or if they are to be processed by a different party.

You can contact us at [email protected] if you have questions, or by using the contact form on our website.

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